A BT broadband complaint from a very unhappy customer!
I have just canceled my broadband service after paying BT over £70 per month for 20 months. This equates to over £1,400 and I have hardly used the service for the past 6 months.
BT have now told me that they intend to charge a £25 cancellation fee. I asked the operator what the charge was for and she replied that a BT engineer would need to go to the exchange to physically disconnect the line.. does anyone know if this is true?
The broadband department of BT appears to be entirely separate from the division that manages the physical infastructure of phone lines and rental. My understanding is that you just need a land line to run any broadband service and I would advise people to avoid these hidden costs by simply not choosing BT as their broadband provider in the first place.
In terms of this charge – it was not part of the T’s and C’s when I first signed up and I have no intention of paying it – I have canceled my monthly DD as a result.