Latest complaint sent in regarding BT broadband and customer services messing a customer around make promises and not delivering.
Dear Fellow BT Victims
Here’s the scenario: you have a broadband account with BT, working OK, but simply ask for the billing address to be changed from one address to another (the latter being where the hub is actually situated). The account is paid up for three months in advance.
BT then cut you off.
They promise to restore the link “in 24 hours”
Then “by Friday”
Then “Wednesday next- guaranteed- by midnight”
Still down. Test are performed (eventually) , then told to wait in for more tests, “an engineer will call you”. They don’t.Two weeks later, still no broadband.Two visits by a qualified IT professional at the client’s expense establish that the local setup is correct and in order- it is definitely a BT problem.
Complaints Department refuse to handle complaints until the line is up and running again. But the complaint is that no-one has sorted the exchange problem, and nobody seems to know what to do! So hiding behind this “Catch 22”, this company abuses its customers time, money and patience. Staff all pass the parcel and no-one takes responsibility. No apologies, no understanding of the problem , no action: three reasons to avoid this company if at all possible. They certainly offer no compensation for the damage they cause.