Submitted by Antony in October 2016

Firstly I’ve had a bill totalling £105 and I have no idea why. I’ve not been a customer of BT for months.

I’ve tried to contact BT via phone on various occasions now and have been hung up on twice and told I don’t have an account twice also.

I have also been rang with regards to owing ~£60, and then hung up on when I couldn’t provide the none existent phone number.

Please sort out your billing department BT and I would like someone who actually knows what they’re talking about to get in contact.

Happy to no longer be using their terrible service and be with a Gbit provider for cheaper. However I would love to stop receiving bills for a service I’m no longer connected to