I have not received a paper telephone bill for past 4 quarters since May 2008. Each quarter my telephone is cut off because I have “not paid the bill” – difficult when I have not been sent a bill. Eventually using mobile phone I am able to contact Indian call centre to pay via credit card.
In February 2009 BT admitted over the phone they were sending my bill to an another customer and different adress 100 miles away. I was asked to sign up to e-billing – this doesnt work because BT insist that the email address on their records is correct – its someone else’s email adress – NOT MINE.
Spoken to several people in Indian call centre who say my address is correct, but still not sending me a bill through the post or via email to me.
Have written formal complaint to address on the back of May 2008 bill, but BT have never responded to my letter. I am now distaught, causing me great problems and I cant get to speak to anyone who is able to sort out the problem that I have. I have no idea where to turn to next, even OffCom website doesnt offer me advice on my problem or where to get help.