BT appears on Watchdog for its complaints

BT yet again appear on Watchdog in December 2007 for their poor customer service for new customers. View further details here on the BBC website

On 10 October, the BBC reported that BT had kept customers waiting months for new phone lines and even when someone had no line, it didn’t stop them sending bills.

BT blamed the delays on teething problems with its new IT system and promised things would improve. However, since October scores of you have contacted BBC Watchdog to say that your lines haven’t been connected either.

There are also many more BT Complaints on this BT complaints submission page from a variety of BT customers wanting to complain about the service they are receiving.

BT yet again apologise for inconvenience to customers and blames problems on the IT system it has installed to comply with commitments to the regulator, Ofcom. But the company insists it has reduced the amount of time it takes to resolve problems and significantly cut the number of people still waiting.

It has now installed lines for the cases we’ve told them about. But if you’re still waiting, let BT know by clicking here

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1 Comment

  • I have waited over 8 months for them to sort out three phone lines one internet i have been passed over to 8 case workers still nothing works yet i have been told by them i should have not been sold the system that i have i can spend up to 8 hours a day trying to speak to someone who can help me with no joy i am stressed to bits my business is making 0 as no one can get in touch with my internet base estate agent its a joke but no one will even talk to me about this i have even taken this to the OMBUDSMAN and now next step to the papers

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