Researchers at the broadband comparison site posed as customers looking to switch from another provider in a bid to rate the customer service levels provided by by the six biggest UK ISPs.
Broadband Genie looked at a number of factors such as cost, information available, call centre opening times and technical support.
Broadband Genie said it was impressed with BT’s free support – which was available all day every day – as well as the friendliness and speed with which Sky handled customer service calls.
I’m sure many of you visiting this BT complaints site will have something to say about this!
“There were marked differences between all the providers that could make all the difference to a consumer. It just goes to show how important it is to do some research before committing to a potentially lengthy contract,” said Broadband Genie editor Chris Marling.
Marling also revealed the comparison site was disappointed with the customer service provided by Orange and TalkTalk – in particular the cost of technical support calls.
“Some people are very lucky with their fixed-line broadband connection, going for years without experiencing a problem. However, when things do take a turn for the worst, it can be devastating: people don’t realise how much they take the web for granted and how they have come to rely on a good internet connection. So, when things do go wrong, it is vital the correct support is ready and waiting.”
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