I am writing to severely complain about the treatment and level of service I have received as a business broadband customer. We moved premises in April 2008 and it was bad enough I was forced into a new 2 year contract in order to move I wanted to be released from my contract to have both my phone line and my broadband with XLN Telecom but that was refused and rather than my contract being allowed to run so I could get out of it within the original 2 years when we moved it was re-set to 2 years again which was bad enough.
Then I moved banks from LloydsTSB to Natwest and for some reason during the transfer of accounts my Direct Debit to BT was not moved (not our fault but the Banks !!!) the first I was aware of this situation was when my Broadband connection was suddenly cut off on a Saturday afternoon without any communication from BT whatsoever which when our business is mail order via our Internet website is seriously out of order i had no access to my website, my orders, my e-mails or my customers for nearly 48 hours until your accounts dept was open on Monday.
I duly then gave my new bank details was told the amount owing would be taken on the first direct debit and all would be fine. Two weeks later my Broadband was cut off again I was told that should not have happened and all was fine with a new direct debit in place . Now today my Broadband has been cut of yet again for a third time and again for the third time with no warning or no communication from BT.
This time I am told the Direct Debit was suspended at the beginning of July ? By who ? Not by me I have had no Notification or Communication from BT or my Bank that the Direct Debit was suspended !!!
I also have had no communication or Bills sent to me for well over a year I can only assume as you still have our old address which you say is just for admin reasons that you have been sending them there ??
This is very very shoddy and totally unacceptable and has potentially caused my business loses as i was unable to run my business on a day to day basis whilst you cut me of without warning at a whim after telling me twice all was ok !!!
I was seriously unhappy about being tied in to BT for yet another 2 years anyway and this just proves my reasoning why my business Broadband needs to be elsewhere I don’t care how long is left to run i want releasing from my contract immediately so I can go to a Broadband supplier that takes my business seriously as far as i am concerned you have broken that contract anyway by disconnecting me three times without warning or any letter or dialogue from yourselves to resolve the matter or even tell me initially there was a problem (which i was not aware of) or is it a case of don’t tell them cut there broadband so they have to phone an 0845 number which I pay for thereby gaining you extra revenue !! whilst I wait in a queue for hours and then argue with someone who can’t understand what I am on about in Mumbai !!
So I therefore insist firstly make sure I do not get further disconnected and then you release me from my contract and give me a migration code and compensate me for my lost business and Broadband service interruption
Yours a seriously unhappy customer