Since moving house in November 2011i’ve had nothing but trouble with the phoneline and broadband connection. I have had complaint after complaint and nothing gets sorted. The so called help line is intensely annoying and I have been promised the earth and it has delivered nothing.
I have been promised discounts, reviews, even fibre optic broadband! but nothing is delivered. My phone line continues to be faint to indistinguishable and the broadband varies from 0.01 Mbps to 0.7 Mbps on a very good day!
The open reach engineers have been here and find nothing wrong but suspect their is a fault with the broadband equipment causing the intermittent loss of signal but they don’t fix that side of it. The intermittent broadband continues to annoy and fall in and out needing continuing re-booting of the equipment to make it work.
The so called BT help desk is there to be a barrier to talking to someone who can tell you what is going on and can sort out your problem. They are extremely patronising and very polite but completely useless and it takes a considerable amount of time to get through the stupid option system.
I have now to resort to using my mobile phone as a hotspot simply to send this e-mail. It is simply not acceptable to be treated this way hence why i’ve submitted this complaint to be shared on btcomplaint.com
Our 2016 Recommended Provider is: Sky
Current Offer: FREE Broadband, Landline and £50 M&S Voucher for just £17.40 a month.
As soon as I can I will be switching provider to some-one who can get action from the infrastructure providers. It is obvious to me that BT is completely incompetent when it comes to talking to what used to be part of the same company. Disgraceful state of affairs. I have been lied to and feel cheated by what used to be a good company. All I want to know is when is it going to be fixed…not much to ask!