Submitted by Mike in October 2016

The broadband at home cuts out, often at about 6:00 pm, but also during the day, the light on the hub turns red so I guess it is not working, The line comes straight into the hub.

Customer services say it is quiet ok for this to happen up to 5 times per day

I pay for broadband 24/7 not 23/7.

Also to down load a 1 hr programme takes 6 hours, this is with fibre why?

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