I was supposed to take over a business premises in our town on 1st November and prior to the move date all our plans were in place to transfer the Voice and Broadband services we rely on for our business. Late in the day the deal went sour and we had to withdraw (we luckily found other premises) and the BT Business sales advisor reorganised everything for us very efficiently and with no great concerns to us. However, since then various things have dragged on such as being billed for the unused services, the line being cut off (the premises owner being rightly furious). I was assured that the matter was cleared up in December and yet again this morning (March 17th) I received a bill for a line I don’t have or have never used.
In trying to deal with this (to my mind simple) matter I have today alone waste two hours being transferred here and there, put on hold, ring-backs that never materialise, been cut off, etc. In the course of the last five months I must have lost at least a day’s trading having to sort out the mess, it’s certainly not the kind of service standard that is conveyed in BT’s promotional literature and is appallingly poor in this case.
The last advisor I spoke to has raised the cancellation but as it’s not her department she could not guarantee that it would be actioned.
Yours in frustration