BT tops Ofcom list of broadband complaints. Sky broadband winning

Ofcom this week published a list of the most complained about broadband providers and BT is featured a lot after receiving 33 complaints per 100,000 customers between October and December 2016.

Plusnet (also owned by BT) is 2nd most broadband complaints on the list with 30 complaints per 100,000 customers and EE (also owned by BT) is fourth with 26 complaints per 100,000 customers.

3rd in TalkTalk with 29 complaints per 100,000 customers.




Sky along with Virgin Media were the only providers to receive fewer complaints than the industry average of 21 per 100,000 customers.

Our 2016 Recommended Provider is: Sky

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This complaints list issued by Ofcom of broadband complaints comes just days after Ofcom fined BT a record £42m over delayed broadband installations and a week after Plusnet was fined £880,000 for continuing to charge customers after they’d cancelled.

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