New customer order

Submitted by Andy in November 2016

I placed a new order with bt online for a new telephone line a new number and broadband. As I am in a new build property I had to have a line installed. I received an email confirming all of this.

My engineer arrived two days ago and installed the line that is fine but heard nothing about the broadband. Called them numerous times to be told my order is for a new phone line only and no order placed for broadband. They say they can’t provide me with any of the offers over the telephone and I will have to go back online as an existing customer to order broadband separate.

When you do this it adds another charge for line rental which I am already paying and there is no option for just broadband only. Called numerous times since and they are just unwilling to help.

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