Submitted by John in November 2016
I’ve just spent 45 minutes trying to sort out my landline.If this was the only time then l would just thinks it’s a poor service. However,I’ve lost track of how many times the same problem has occurred.
An engineer will come out,it’s sorted for a few weeks then it’s back to the same problem.
And the whole process starts again.I spent 45mins on Saturday,the operator said that l could have a fibre optic line,but no date.By Thursday,there was no record of this,it’s so frustrating dealing with but, every time it seems they just want to push the blame onto you,they always say if it’s your fault then you will be charged £120.00 plus.
Why does it take so long to get through?
All l want is a landline that works every time,l pay a lot for my bt package, and this struggle to have problems sorted is so frustrating.