Faulty equipment

Submitted by Patricia in November 2016

Our equipment is 9 days old today. During this time we have had one replacement hub as we didn’t have the internet. The replacement hub worked intermittently. Also we now have no landline and only a few tv channels i.e. Can only get terrestrial tv. We switched from sky to BT because it was cheaper but now we know why. Tried to cancel but they want £500 cancellation charge plus which we have engineer coming tomorrow at a cost to ourselves. This service stinks after all if you pay for something that is faulty you should be able to get your money back and not be charged for returning it. We are pensioners and the whole experience has made us ill! We want to return to sky immediately but the £500 they are telling us we have to pay is outrageous when their equipment is clearly inferior and we have had for just this short time. Can anyone help?

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