Broadband fail

Submitted by Louise in November 2016

After seeing my sons mobile phone bill which for a whole year has been £5 this month it is £25.99.  I realised there is some thing wrong with the broadband which was confirmed today by BT.

I want to complain regards this bill as it does say your connected to broadband but obviously isn’t.  I dread to think the cost of my phone bill but I will email to confirm what this is.   I want my money reimbursed.  I will be phoning my mobile provider also to check my bill to date.

It does help if you get people that speak English then when I said I wanted to complain she hung up!!!!!!!!

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