Broadband connection issues

Submitted by Zaibun in November 2016

I have been experiencing broadband connectivity issues on all my devices for two days. I have spoken to two different people who informed me there are no issues from the BT side.

Both suggested that my devices are the problem. Submitted a fault complaint on line and I have now been informed there is an issue with the ‘Retail Servers’.

It is incomprehensible and frustrating.

Why can’t BT give you a straight answer.

I pay £179 every quarter; for that amount of money you would expect a better service. I am serioulsy contemplating switching providers!

Comments 1

  1. I’m having same problem particularly on weekends. Some devices drop off. Also when if I try to log on manually it will say the password is incorrect or unable to connect to server. Only way I’ve found is to switch modem on and off at wall which isn’t always convenient.

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