Submitted by Paul in October 2016
We have called up a number of times regarding our poor internet strength and the struggle we constantly have whilst opening internet pages. Furthermore, once on the internet, we frequently get dropped from the network. This is truly the slowest internet we have ever used next to old fashioned dial up. To add to the frustration, catch up TV often pauses for very long periods though the programs we are watching and we eventually have to give up.
We left Sky and joined BT as we were promised “super fast” broadband, better service and an excellent choice of programmes for less than Sky etc and were then encouraged to leave and BT would arrange the cancellation with Sky (which they did not do until we complained a number of times).
When I call up for tech support I am told to plug in the ethernet cable to the various different channels and change the settings but this does nothing to improve what we receive, we then end up on the phone once again. BT has been such a let down and we are bitterly disappointed to have left Sky, a company through which we received such excellent service thoroughout our term, so much so we are considering paying over the £200 (!!!!!) just to get rid of BT.
I am now writing to complain. This is an appalling service we are receiving and we don’t even receive HD as “it is not yet in the area”. We want to leave, this service is of no benefit to us, or my wife who currently works from home and struggles daily.
We would like to cancel as we feel we have more than enough reason to warrant this. Please can someone call to talk us through the options at the earliest opportunity