Phone doesn’t work at all

Posted by Heather in October 2016

I have had intermittent service on broadband and phone for the last year. Usually when it rains or is windy the wifi goes down. Occasionally, like today, the phone line doesn’t work at all. If I contact BT I usually get through to someone who speaks little or no English and it results in an engineer visit with a threat that it will cost me £129.99 and I have to wait up to a week for them to come. My hands are tied as there is no Virgin cabling in the area so I need a working line.

Last time I called on a Friday and they said an engineer would come on Tuesday – they then sent a confirmation via text for the Tuesday and another one for the Thursday, I took time off work and the engineer came on Wednesday when I wasn’t here.

We know the problem has to be outside, as it is affected by the weather but they still insist on coming to the property.

Comments 1

  1. my dad’s line got broke when a branch came down, my dads 90 years young and it now 6 weeks on and we are still waiting for it to be fixed. 6 engineers have been out at different times to look at the problem and none of them have done a thing. my dad has been in and out of the hospital just recently and he needs a phone, they keep telling me they are ringing his number and no one is answering . DERRRRR the phone line to the pole is broken and the lady on the other end of the phone does not understand the English language very well. all BT seem to do is say its fixed and close the job. have now written to rip off Britain and the local MP to see if they can help.

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