I have had intermittent service on broadband and phone for the last year. Usually when it rains or is windy the wifi goes down. Occasionally, like today, the phone line doesn’t work at all. If I contact BT I usually get through to someone who speaks little or no English and it results in an engineer visit with a threat that it will cost me £129.99 and I have to wait up to a week for them to come. My hands are tied as there is no Virgin cabling in the area so I need a working line
Last time I called on a Friday and they said an engineer would come on Tuesday – they then sent a confirmation via text for the Tuesday and another one for the Thursday, I took time off work and the engineer came on Wednesday when I wasn’t here.
We know the problem has to be outside, as it is affected by the weather but they still insist on coming to the property.