Award for funniest BT complaint of 2015 goes to…

We get some real funny (not funny for the complainer!) BT complaints sent in over the years and this is one of our favourites.
 
We remind you at this point that we are not BT – we are simply a disgruntled BT customer who setup this site after some epic cockups from BT way back in 2007. I was so annoyed I vented by anger online. Since then we have found out that we’re not alone, in fact, there are many…many…many more like us on the receiving end of BT’s poor customer service. No longer do we have to suffer in silence though…you can vent your frustration here. So if you’d like to share your BT complaint then fire your complaint in an email to us at mycomplaint@btcomplaint.com and you’re happy for us to share it (please don’t include any personal details or names) 
So here we go with funniest BT complaint of 2015….
Dear BT
So last Friday our broadband stopped working – the flashing orange light of doom ARGHHHHHH.
Dreading dealing with BT we left it for the weekend hoping it would fix itself but alas no.
So Monday morning I took some Valium and started a live chat with BT residential support.
I was told we had a business line, said it was not, they insisted, told me to contact BT Business Broadband and cut me off.
So I started live chat with BT Business Broadband, they said it was residential problem (Tried to jump out of the window but only a 3 foot drop into a bush).  Explained what had happened and they promised someone would call – no one did.
Tuesday morning, more Valium taken and also some Vodka.
Called BT – told would have to leave 4 hours to make sure it would not start working again.
It did not.
Called back by BT lady as I was leaving work who said she was going to ‘put me through’ to some other resolution department. She put me through and then I sat in my van for 35 minutes while it rang, a resolution team member then answered …. said nothing and hung up. 
I tried to drive the van into a wall at 60 mph to stop the pain, but unfortunately the air bag went off and I was saved.
Today more Valium, Vodka and smoking something.
4pm I called BT, phone rang for 27 minutes but had to go out.
Called again when I got in at 7pm….it’s now 8pm. It started ringing AN HOUR AGO and still is.
Honestly I am trying to stay calm but it’s like some kind of modern torture.
You should give people an option when they call: ”Welcome to BT.  In order for us to make you as miserable as possible please press :
1) To have an engineer come round and pull off toe nails with some pliers or press
2) To go through our Indian call centre.
I would miss my toe nails.
I just want my broadband back before I stick my head in the gardeners wood chipper.
PLEASE can you help?
You don’t want my blood on your hands.
Toby
Share your BT complaint with us – email your complaint to mycomplaint@btcomplaint.com

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Comments 0

  1. I know it is frustrating , to get rid of all this Call 020 3478 7150 to save hundreds of pounds a year on your broadband, homophone or digital TV service. please press 2 to speak to one of our experts.

  2. I know it is frustrating , to get rid of all this Call 020 3478 7150 to save hundreds of pounds a year on your broadband, homophone or digital TV service. please press 2 to speak to one of our experts.

  3. Bt tv company is most horrible and most lack merits and lack respect for their customers i reported a fault is now three weeks the engineer keep failing the appointment
    Bt is so unprofessional

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