We often receive BT complaints about incorrect billing and unfair charges and this is the latest complaint from an unhappy customer which we wish to share with you here on btcomplaint.com
I am writing to complain about charges we have recently experienced with BT.
I have been a customer of yours in business since 2001, never missed a payment and spent a great deal with you over the last 10 trading years. I recently moved my landlines over to Unicom simply because they was offering me a better package on charges and BT was not willing to offer any kind of deal for me.
I still have 2 broadband lines and 3 mobile phones with you.
After transferring BT took a large amount of money out of my account due to charges for transferring to another supplier.
Our 2016 Recommended Provider is: Sky
Current Offer: FREE Broadband, Landline and £50 M&S Voucher for just £17.40 a month.
I was never told that this would be the case when I called to say I had been offered prices with Unicom and was going to move across if you could not match the prices, I have nothing in writing to suggest that you could take such fees from me and when I phoned to question these fees, I was told (reference number th21335xxx) that no there is no contract but we should of had a verbal conversation to warn us which we didn’t. The lady did say that she would reimburse us if we came back to BT for our land lines, I am sure that acts as a bribe.
The lady I spoke to was basically calling me a liar saying that I would have been warned – I was not. I can’t see how I could have still been in contract with you since I have been a customer with the same telephone numbers since 2001.
I dispute these charges and would like someone to look into this for me and re-pay these charges back to me. If there is no written contract I am sure that you cannot take money because of a contract that doesn’t exist.
Please can someone respond to this complaint before I seek legal advice.