Dear BT complaint, I would like to complain about recent problems with my broadband. Firstly I am still waiting for a communication re a refund as my standing order was not cancelled when I switched to BT infinity so I was paying two bills.
Secondly after a recent lightening strike I have been without internet from Sat 25th until today. I also waited in all morning yesterday (Tuesday 28th) for a bt engineer only to be told that the wrong engineer had been booked.
I found the bt faults team a little difficult to understand and had to wait on hold for long periods of time. One suggestion might be that you give each new fault a reference number so that customers do not have to go through all the questions more than once and this may speed things up.
Overall my experience left me feeling totally dissatisfied with your customer service.
I look forward to your response.
Our 2016 Recommended Provider is: Sky
Current Offer: FREE Broadband, Landline and £50 M&S Voucher for just £17.40 a month.