I want to join BT Infinity but nightmare

Dear BT Complaint

Can you help me with a BT issue. I am out of contract and want to upgrade to BT Infinity option 2.

After a month I am no further on and twice I have gone through the sales procedure.

Agreed engineer dates etc only to find later on it never went through the system. I had an horrendous 45 minute call to a non-British call centre that was an awful experience.

BT say they will get the sales person to ring me, but no response, emails are not replied too.

I have been with BT for decades and despite them saying I’m a valued customer, I feel like I am something on their shoe. It is a disgusting example of customer (non) service and I just do not know what to do as I have had no issues with BT service and from that point of view would like to stay with them, but they are making it so difficult. any help welcomed please.

Comments 0

  1. I have a contract with BT business Infinity recently I asked to upgrade to unlimited for just £5 extra per month. I was shocked that they said it would be on a 24 month contract. I then decided to withdraw but they said they would offer me an incentive of two quarters applied by free use for two quarters. I have not had a confirmation and no sign of the offer and I am still pursuing the matter since they say they cannot find any such offer. I have requested a file of the phone conversations made at the time since they record all calls. I wait with bated breath. I am shocked that BT apply such tactics to obtain business and present such a disgraceful customer non service.

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