Dear BT Complaints, why am I paying for a broadband service which is only useable for 3 or 4 hours a day? I can be in the middle of something important and suddenly the screen tells me there is no broadband connection- when I look at the hub, broadband is showing as connected.
I then have no broadband for anything up to two DAYS. Alternately, I am working and suddenly the blue connection light goes off, and I have no broadband; nothing has been touched or altered, I am just cut off with no explanation. I keep being told I need new filters; I can assure you I do not, and am certainly not going to pour good money after bad buying something I do not need.
The broadband service is so s.l.o.w. that I frequently just switch the computer off; I don’t have an hour to wait while the service gets going.
I asked about having this looked into, and was told I would have to pay an engineer £96.00!!!!! I live on a State pension, and in any case, I am already paying you for a service which is slow, inadequate and overcharged.
How about refunds for all the times I cannot use my computer because your so-called “service” is no service at all? Once my contract is up, you have definitely lost another customer (plus the ones I have already warned about your appalling provision.