We’ve received many BT Vision problems sent in by customers experiencing problems with BT Vision Box equipment.
Dear BT Complaint Site
I write to ask advice on the constant problems I am having with by BT Vision Box. For some 6 months now, every so often, my TV keeps showing the ‘Please wait five minutes, if this screen still appears please carry out the following check’ and proceeds to list different things to try.
This is getting more an more frequent, namely 3 times this week alone.
I am constantly carrying out all these checks, sometimes with success, others not so successful. When they do not work I then have the tedious task of phoning an out of UK call centre, and asked to transferred directly to the BT Vision Department, apparently this cannot be done, I have to be transferred from one department to another, each time explaining my problem, each time answering the same questions. This is extremely annoying.
To add insult to injury, each time I go through the process of resetting my home hub, my telephone line reverts to my broadband line, this is not so much of problem but causes confusion when telephoning people as it shows the broadband telephone number and not my land line number. This also creates confusion when phoning BT for help.
It seems to me that BT are failing to provide the service for which I am paying and I am now at the point where I am considering contacting trading standards to see what my options are.
I am now at my wits end with this problem and would like any help possible on cancelling my BT contract or at least reducing it to the minimum possible package. I also feel that some considerable compensation is required.
All I have wanted from the beginning is for an engineer to come and check the equipment. This was arranged only once and even then the engineer failed to turn up which left me waiting in all day for nothing.