Dear BT Complaints
I have been with BT for 40 years and more recently Broadband for about 8 years. My annual contract recently expired, although they did not send me a reminder to say that it had gone past the date of 21st October, (I was away on business at the time), and on contacting them on my return (26th October) they offered me a new 12 month contract of £10 per month Broadband/evening and weekend calls and £13.90 for line rental as from 28th October, 2011, which I thought was a good deal and accepted over the phone, requesting confirmation in writing.
I received a confirmation letter today, 31st October 2011, and in the same letter an additional paragraph stated that the price would be going up to £10.50 and £14.60 respectively, as from 3rd December, 2011.
I have made various phone calls to them expressing my disgust but all you are able to speak to are Indian call centre operatives who I have a job to understand, and they won’t put you through to anyone in authority.
I think this is underhand and constitutes sharp business practise. They should have made me aware of the imminent price hike when I agreed to the new contract price.
It’s a one way street as I see it. They can put up charges and I have no comeback but if I don’t want to pay the higher price (which I didn’t agree to) I have to pay a forfeit to cancel. Although it’s not a large amount, it the principle involved.
Here’s hoping this can be submitted to Ofcom and Watchdog along with others with the same grouse with the result that BT are made to change their fraudulent sales tactics.