Here’s a recent complaint about transferring BT Vision, broadband and phone to a new address and the wasted hours spent on the phone to customer services.
Dear BT Complaints
I am absolutely appalled at the service I have received from BT. I arranged to transfer my Vision, Broadband and Phone to a new address and this involved an engineer putting in a new line. The move then fell through at this address so I cancelled the engineer at the same time I requested my services by transferred to a new rental property. I was then told I would receive conformation that this had been arranged, I heard nothing.
I then spent HOURS going round in circles and finally was told ALL services had been cancelled !! I was then told I will have to open a new account and that the line saver rental I had paid in advance was non refundable. I cannot believe this is how BT treat long standing customers all I wanted to do was transfer my vision, BT and phone line and now I am left with no service arranged at the new address and having spent hours trying to resolve this I have had it!
Terrible, terrible service ……