Dear BT Complaint
I have been trying to set up a reasonable direct debit for my BT line and broadband for about 3 months. They tried to increase my monthly payment from £23.50 to over £40. Even though my usage of the phone is NIL, and by me paying over £40 would put me in CREDIT, they weren’t interested.
I have complained 3 times now and was actually told by BT a month ago that I could pay £30 a month, they would set up a new DD and sorry and not to worry. They rang me by the way.
I have just gone online to see what date the first direct debit will come out and find a bill dated 5/8/11 which needs to be paid by the 15th August and charging me £113 due in one amount and also charging me for not paying by direct debit. There is also an £18 disconnection charge from when I first complained !!
So not even an email to say there was a bill for me to view.
I am so angry with BT. They really don’t care about their customers.
All this has an impact on my credit rating and yet all I want to do is pay my bill by direct debit and not pay stupid money for something I don’t use.