Another BT customer complaint regarding slow broadband service.
I am sure that you receive hundreds of complaints like this. We live in South Oxfordshire and due to past major run-ins with BT (they have been a useless company in the past), we use a different Broadband provider. However, they have to rely on BT Outreach and BT’s network to send the Broadband signal from our local telephone exchange to the door.
It is a complete lottery whether the nearest exchange delivers an acceptable broadband speed. Our exchange is one of the outdated slow facilities, based in Rowstock. As a result, our download speeds tend to be in the range 1.5 Mbps to 2 Mbps. I realise that this is not the slowest speed out there, but adjoining areas such as Didcot are running on speeds in excess of 8Mbps.
BT is not doing enough to upgrade the broadband service to an acceptable speed. Its ‘Race to Infinity’ drive was too restrictive. To compound matters, there is a super-fast cable running through the centre of our village to the local industrial estate. Residents are excluded from tapping into that much improved link and need to rely on a much inferior link from an exchange that is 2 miles away.
I understand the commercial arguments from firms such as BT and Virgin where they say that it is not financially viable to upgrade the Broadband service to an area of small villages. However, this area is affluent and I have not seeing anyone testing how much residents would be willing to pay to receive a decent service. I suspect that the answer is that many would be prepared to pay more than BT realises.
Our broadband usage is massive (more than 40 GB in a recent month) and we would pay for a decent ‘on demand’ films service such as that offered by Virgin or Sky. However, the slow broadband link excludes us from those services.