This BT complaint was sent in today complaining about slow broadband speed which is a common complaint received here at BTcomplaint.com
I live in a small village in the North East of Scotland, recently I changed back to BT as I felt that my internet connection was too slow and was informed that joining BT would speed this up.
However my Internet speed has not increased, in fact in recent times it has slowed down, whenever we try to phone BT we are always put through to a call centre which I may add is not in Britain, and the people who work in this centre do not seem to understand what we are saying, and I might add at times I cannot understand them.
When asking to speak to a supervisor, they on a number of occasions have hung up, and even when reaching the supervisor they have not helped. I honestly thought that BT stood for British Telecom, which in years gone by British stood for well made and customer focused, however in the time I have now been with this company I am beginning to wonder exactly what these initials stand for!!!!
The British Government keep mentioning that they are looking for the majority of the population to get on line, it seems if you stay outside of the main population areas you should just forget it.