BT Customer Services Phone Number

So you are having trouble finding out what the BT customer services phone number is? Here are the elusive phone numbers to get hold of BT customer services. Word of warning, you might be on the phone for quite sometime! Good luck!

Residential Customers
Call 150 from a BT landline
From non BT lines or mobiles call 0800 800 150

Business Customers
Call 152 from a BT landline
From non BT lines or mobiles call 0800 800 152

General Enquiries
Call 020 7356 5000

Text phone users can contact BT by prefixing the number with 18001 e.g. 18001 020 7356 5000

Corporate Enquiries
For corporate enquiries only write to BT at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Comments 0

  1. i have been charged for equipment rental (phone) now sinse 1962 at the same address as a matter of fact i dont have the orignal phone it broke down many years ago i have always brought my own from shops i have made calls to bt in the past about this but dont get any replys as i am a pensioner now i was wondering if bt has not had enough equipment rental fees from me for 48 years ?

  2. my line was disconnected from bt…i had to pay a £50 desposit to get my line back, and was promised a refund 6 months later, i phoned bt yesterday to be told next march i would get the refund.
    i received a phone call from bt yesterday saying i still owe money on my latest account, i told her i had paid, she said i did not pay on time, so i will be occuring a £7.50 late payment fee, i told her, i had spoken to someone at bt 2 weeks ago, and she said the latest for the bill to be paid would be 30th august 2010. i paid on the 26th august. the woman was very rude and wanted to argue with me, so i put the phone down.
    i find bt so hard to communicate with, i had so much trouble way back in february trying to get my line back on.
    i noticed it says here cheaper phone line than bt, but i feel there is no such thing..bt has got us, because we need a phone line to get bt so there is not much choice.
    i just feel bt is so awful to deal with..
    i used to be a 100 operator and we were trained so well then..and never argued with customers..i must admit the training at bt was to perfection, what has happened now, its so awful.

  3. I HAVE BEEN COMPLAINING ABOUT MY BT BROADBAND SINCE LAST MARCH, AND ITS STILL NOT WORKING PROPERLY, EACH TIME I PHONE BROADBAND SUPPORT TO REPORT THE SAME FAULT I GET ASKED THE SAME QUESTIONS – I EVEN KNOW WHAT THE NEXT QUESTION IS GOING TO BE THAT SHOWS HOW OFTEN I'VE COMPLAINED. DESPITE BEING TOLD ITS A FAULT IN THE EXCHANGE IT STILL NOT BEING RECTIFIED.
    l HAVE ALSO ASKED TO SPEAK TO A MANAGER AND ONCE AGAIN TO BE TOLD 'IM THE MANAGER' SO THEY MUST ALL HAVE THE TITLE OF MANAGER!!!
    SORRY BT BUT THE SERVICE YOU ARE PROVIDING IS NOTHING SHORT OF DISGRACEFUL.

  4. My phoneline was due to be reconnected the first week of october 2010. On 13th october I tried to make a phonecal, only to get a message saying my phone was restricted because I did not pay my bill. BT took £165 end of August and £165 end of september. I called bt on 13th, they informed me that I do not owe anything on that account and that the line should have been back on first week of October. I was told that my line will be back on within 24 hours. 24 hours later I tried to make a phonecall, still no active line. I called bt again, I was told that my phone should be back on within 2 hours. Two hours later I recieved an automated call saying that; bt would like to inform me that my line was active. After an hour or so I tried to make a phonecall, only my line was still barred. I contacted bt straight away feeling very very angry. They assured me that the phone would be working within the next 30 minutes, a few hours later at 6pm I tried to contact my daughter who is only 12 to let her know I was going to be late picking her up from dance, again my phone was still not working. I phoned bt again, they apologised and promised me that my phone would be ready the next few hours and not to worry about my daughter she wont come to any harm. Today is 15th October 2010, I tried to make another phonecall, still the line is not active, I just spoke to bt telling them that I was cancelling my services with them and also to cancel my direct debit for the next bill. The lady I spoke to asked me not to cancel, she assured me once again that my line will be active within the next 24hrs. How can I believe what bt says, I have been hearing this for the past 3 days, my phone should have been connected the first week of October and yet upto now I still have no phone working. After all the trouble you have put me through, are you still looking forward to emptying my bank account at the monthend? If I don't get my line back by the end of today, I will not even contact you, I will just cancel my direct debit as I dont expect to be charged for the service that I dont have.

  5. BT are going down hill because of cheap poor quality India call centres who refuse to put you through to England after you have been talking to then for over an hour and got cut off, customers made promises that they cannot keep, orders placed and not received, hours spend listing to lies and still bad services… Sadly in northern Ireland we have only got BT for phone or i would be gone like a shot!

    24th September moved house and still no phone or broadband connected after 4 weeks…

  6. Hey this would be a laugh a minute if it was not happening to me. I was advised by Police that I really need cctv to protect my property, well I thought no problem I will get a BT line and have internet access to view anywhere, its called modern technology!! Well easier said than done. 5 times now they have made an appointment, 5 times they have not turned up, and my site is miles away from where I live, so I got fed up I thought what can I do to get their attention? I know, serve them with a Small Claims Action for £1000, costs 66 quid and I will be able to tell the Sheriff about all the Indians I have spoken too, all very polite but totally inafective. Guess what, I am going thru with this Action cos it will cost them hundreds to defend and I dont care about the money I just want to cause them the lost time they have cost me.!! You dont need to be clever or a Philadelphia lawer, but everyone should do it cos large organisations really bully the ordinary layman and this is our way of showing them, they cant win. Nothing brings them to attention like the sight of a Summons, trust me. SKY TV next one for me, they are just as imcompetent !!! MAX

  7. I moved house on the 12th November, I contacted BT on the 6th November to let them know I was moving, and said I would like to take the services with me to the new house, but would need and additional line. So far so good. Order placed on the 6th, date agreed 3rd December 2010. Went on holiday, got a phone call on the 30th November, some three weeks later to say that the order had failed.I asked why, reply don't know. No problem re-placed the order, phone line, broadband. Recieved another phone call whilst at the airport trying to organise aflight home,aying the order had failed again. BT are supposed to be coming the next day to install the line. no problem re-issue the order. Got home to an e-mail confirming the booking, wait for this. for the 11th January and only the phone line. It looks as though I have been put to the end of the waiting list because of BT errors. I am not a happy person. I rang BT and they said that was the best they could do.

    One very angry ex BT customer

  8. my partner and i moved in sept 2010 and have been b.t customers for several years. We wanted to continue to use b.t.They wanted £129 to connect a new phone line to our new address and there would be a wait of 1 month after we moved to have phone t.v & broadband. B.t claimed that all the telecom providers use the same engineers and we would have to wait a month whoever we decided to use. Virgin connected us within 7 days of moving. Here is where the nightmare begins. B.T wanted us to pay around £ 160 for cancelling our contract due to relocation . I argued that i wasn't going to wait a month and had been misled. They reduced the amount down to £34.00
    I have always paid by direct debt and assumed that the money would be taken from my account. We recieved a letter from B.T 's debt recovery centre mid october sent to our OLD address .(We have given B.T our new address on several occasions)Spoke to B.T debt recovery centre. I requested a final bill be sent to our new address and would pay immidiately . The bill arrived and I paid that same day using B.T's Automated service .WE HAVE SINCE RECIEVED LETTERS FROM 2 YES TWO!! DIFFERENT DEBT COLLECTING AGENCIES (all sent to our old address)
    I HAVE A BANK STATEMENT SHOWING THE PAYMENT LEAVING MY ACCOUNT ON THE 8'th NOVEMBER 2010. THE LAST LETTER WE RECIEVED FROM ONE OF THE DEBT COLLECTING AGENCIES ACTING ON BEHALF OF B.T DATED 16 TH DECEMBER 2010. AFTER NUMEROUS PHONE CALLS AND WRITING TO BT (SENT RECORDED DELIVERY) I HAVE NOT RECIEVED A PHONE CALL BACK OR HEARD ANYTHING IN WRITING. I HAVE ASKED B.T TO PROVIDE IN WRITING THAT THERTE IS NO ADVERSE CREDIT RATING/SCORE AGAINST US .
    THIS SERVICE IS ABSOLUTELY SHOCKING.

  9. I moved house 3 December 2010 and misguidedly thought it might be easier to take BT phone, broadband and TV with me. How wrong I was. Was told I wouldn’t be connected until the 10th January but even then they couldn't guarantee broadband speed and that I might not have the BT Vision option if the house didn't have a TV aerial. After placing the order I quickly realised I was an fool for staying with them and as my new place was cable ready, that made more sense. Also, it dawned on me (slowly, I admit) that this was not the right attitude to retaining customers. So, I opted for an alternative provider who connected me up by 21st December, and although they will probably frustrate me eventually, they were cheaper, easier to reach and prompt about arriving for appointments. What I didn't anticipate was how much of a ordeal cancelling the BT order would be. I had every right to do this, provided I did it by noon before the day of actviation. It took three separate attempts, two of which ended in anger and frustration, and only today, after nearly an hour and a half of being bounced around the UK and India was the task accomplished. I'm still not convinced. Their customer service is appalling; I now realise they deliberately make it impossible to cancel. The Indian call centre is a disgrace; it takes ages to get through, some staff are untrained and it's hard to hear what they are saying with the quality of the line. Plus they often cut you off mid – call. I don’t want to use their awful website either, it's impossible to navigate, and limited in functionality. I finally reached someone who sounded vauguely capable who promised me that he would cancel the order but I still feel uneasy. That was because after the recap, he was still going to send all the necessary documentation and jiffy bags to return equipment, to my old address. I will never willingly use BT again after this experience. There are cheaper providers out there who have better customer service. I would certainly never, ever recommend BT to anyone who has a choice.

  10. Thank you to all the above for your comments. I was going to contact BT for broadband, phone and telly but, when I could not find a telephone number for them so I could discuss it with them I then began to have my doubts. You have now confirmed for me not to go near them. Thanks again.

  11. seem to be paying awful lot for phone and broadband from bt but as many others are aware i have tried to get a number to speak to somebody about this after an hour on phone still didnt speak to a human only computers ahhhhhhhh nightmare, word of advice stay clear from these bunch of idiots.

  12. British Telecom or as they should be now know speak to a totally useless Indian Calll centre telecom, should be ashamed of the service levels they provide. Our phone line was desiconnected due to an error on BT part, they have been paid in full, but every time to try to speak to somone you just get put into a loop. It impossible to speak to anyone once you enter the telephone number that has been discounented you just get an automated message saying there is a bill outstanding. When I go to find out how much is outstanding it says £0.00. Considering BT is a comapny providing communication services they should be ashamed of the so called service they provide. We should boycott BT until they stop using the automated call services and bring back their call centres to the UK,and stop using those appalling Indian call centres. Any company that uses those call centres does not give a monkeys about customer service!!!!.

  13. BT call centre a waste of time and money, have difficulty understanding the indian operato.How difficult is it to take payment for a DD on the last day of the month anyone would swear I was asking them to pay the bill. The nearest I got was to have a dept payment plan, but I wasn't in dept with them all I wanted to do was to alter the date of payment and as we pay in advance I couldn't understand their problem but the answer was No so I ended up cancelling after many years. Once you retire and have your income on a set date they don't want to know. Go to Sky spoke to a very nice young man who arranged for my bill to be paid on the last day of the month and gave me £5 off for 3 months and another £5 reduction on my broadband as I was then taking telephone and broadband. Excellent service SKY. RUBBISH SERVICE BT.

  14. What a shambles!!!
    Why can't BT get a grip on how they treat their customers. I have moved house and have nothing but trouble with the broadband (advertised as 8mb for my area) – BT can only manage 2mb. The regular payment billing is a joke. I am £27.00 in credit, my forward bill is £88.00 they want to direct debit £53.50 per month – why? Last year I had to cancel the direct debit as I was £167 in credit! Now they want to charge me for cancelling the direct debit. – I can't wait for this damned contract to end so that I can go to a more customer friendly supplier.

  15. I have had a thought about why we are being dicked by bt, the bt whole sale team set your ip profile line to the minimum they can, we get 8mb at the exchange our lines except 8mb but they choose to tell us its not stable at any higher speeds than 1 to 3mb download speeds. when we do a check to see if we can use other companies instead of bt we get the same readings as bt. THATS BECAUSE BT SET YOUR LINE RATE AND THAT IS ACCIVATED AT THE EXCHNAGE NEAR YOUR HOME, they do this so people will not change supplier as the new supplier is the same speed. I belive this to be wrong. so whats happens is, all equipment allows upto 8mb the exchange and phone line but you have to remember that when you run a speed test from other companies the line speed you get isfrom the exchange to your home phone. THATS HOW WE ARE BEING CONNED BY BT.

  16. I would like to share my sympothies with all you peole who are having trouble with BT, I too am having big problems with my broadband speed, i had a 12 month contract last year unlimited and was paying over £40 per month including calls,I know that we can expect 8mb down load from the exchange and the lines also run at 8mbs my down load was only 260kbps max and on an evening went down to 5 to 6kbps thats worse than the old 64bit dial up modems from the 90's, i renewed my contract in june this year as we live in a village and the only supplier that does unlimited is BT. I got the new hub 3 and since june 2011 my broadband speed is dropping badly, it started at 2500kbps, then dropped to 2000kbps now im on 1500kbps,I have had calls from bt help desk in india who have tried to get my IP PROFILE RESET to 4000kbps or 4.0mbps which is set by the bras team at bt, nothing has happened, i have had 2 engineers at my home who say nothing is wrong with the line, but the engineer who came today a broadband boost specialist had no idea at what rate the home hubs actaly transfer the data rate. I worked for a company making cable assemblies for the telecom industry plus mod so i known what losses we should expect considereing the lenght of the line from the exchange, but if we can get 8mb and we lose about 1mb for every mile of cable i would expect that i should be getting at least 5mb down load speed at my end, I am getting just over 1400kbps or 1.4mbps I would like to know where the rest of the speed goes. its simple them at bt think everybody is stupid and they think we dont know what we should be getting, i build computers and they try and tell me that its my computer, but when i tell them its a duel core pentium 3.06 that shuts them up. we can not run my base station and the laptop on the internet at the same time. Its funny how engineers always use their own software and laptops plugged directly into the test socket in the home then they tell you thats working fine. DO what i do keep records of the speedtester.bt.com and show them.

    The guy today was trying to dig a bigger hole than anybody as he said one thing about the 8mb speed then said it should be 1mb to 1.5mb and thats good, he then said we had a problem. I have no idea what they are on but the have one last chace to fix this problem then all hell will be let lose.

    I am in credit with them at this moment in time I rang them to get compensation for not having the product im paying for, they owe my £48.00 and told me that no payment would be taken from my bank today, guess what they took another £35.35 today so now im £83.35 in credit. its a bloody joke, I remember when BT was BT and call centres where in the uk and a number to any department was easy to find.

    BT YOUR A JOKE.

  17. Bt are just assholes now, they treat you like a number take your money every month in return for a shit service and then out of the millions they make from us THEY close all there english centre's so english people lose jobs and send all there call centre abroad, Fucking Great

  18. anon
    i have vision phone and broadband from bt
    problem the way my house is built i can only get vision or broadband on my pc but not both
    bt are so fucking ignorant and the india tech help are short of fucking useless
    i have wrote to head office and if i get no satisfaction i will be cancelling and they can whistle for their in contract fees
    i dont work so they can't get blood out of a stone
    pissed of paying bt good money for a fucked up useless indian service
    ignorant useless fuckers and liars
    ALL OFF THEM

  19. I have read most of the posts here and agree with all of them BT are a pathetic money grabbing bunch of c~~~s. They have cut me off and want £327 paid up to the end of a contract I was conned into and will provide no line or broadband even if i pay this..in short they want money for nothing except causing me misery…STAY WELL CLEAR OF THIS COMPANY IF YOU HAVE ANY SENSE!!!!!

  20. I called BT today in all good faith to explain that I was having trouble paying my bill. I'm self employed and am struggling to get paid myself at present. I can't see any money coming in for at least another month. Hey my problem I know ! All I asked for was to put my bill onto a direct debit so I could start the first payment in a month when i had cleared funds. Yes Mr Williams (Indian accent !) no problem but we will require £35 upfront now. Explaining I had no money in my account to pay was told it's that or the whole bill. Now the water and electricity people were very helpful and totally understanding. Up until this point I have always paid my bills in full. BT I understand you want paying, so do I, but I find this totally shocking, especially when more and more of us are struggling. So I'm left in no other position than to let you cut me off by the 4th November To which you will add a late payment fee plus no doubt some reconnection fee. Absolutely priceless behaviour from one of our biggest companies, I congratulate you on your total lack of understanding, well done. I'd like to discuss here are my details if you're in the slightest bit interested Acc No GB 0634 7258. Rob Williams

  21. My granddaughter,nearly two,accidentally disconnected the 'phone.Lo and behold the caller display became non-functional.Looked through the user guide,no help there (guess what,it's a BT 'phone ).Looked at their website and tried all their suggestions-no result.I rang their "help" line and explained my problem.My laptop was still on the trouble shooting page as the "adviser" intoned word for word what was written there.I politely thanked him and rang off.We could have sung a duet! I would gladly pay BT's fine to cancel my contract with them if I could find a provider not in the grasping claws of Openreach.Contacted Virgin but no fibre optics in my area.

    ,

  22. Shocking customer service, irritating recorded options make it difficult to speak to a human, and when you do you get incompetent untrained call centre staff. Terrible.

  23. I am sick of talking to Dipshit and his mates at Bangladesh Telecom. They are still billing me each quarter for a PC Backup service I cancelled 18 months ago. The email printodffs are an inch thick. I look forward to them taking me to Court – at least I can apply for a costs order against BT when they loose the case. What a buch of w**kers.

  24. ref acc no 08937940
    Dear Sir / Madam
    I have called you several times but to no avail.My first complaint is at my last address we had a lighting strike which put all the lines down in our area. I reported it and was told that the whole area was affected. That it would be fixed soon .We had no broadband no line for a month. When your engineer final turned up he informed us that the hub was fried and he would order a new one (still waiting yet)When he left we tried the phone there was a bad crackle on it again i reported it and at the same time i informed BT that i was moving house soon. They informed me when i did move phone the BT house move. Which i did i told them my new address and was informed it would cost £130. I told him that there is no way i am paying that amount i am a currant bBT customer and that there is a line instu already. He agreed that no charge would be made i agreed. He then asked me what type of TV signal i had i told him sky he asked me if i would be interested in BT VISION i asked how does it work he said same as sky but through my phone line. I asked how much he told me the price which i thought was ok and agreed. He then said he will get the paper work done he told me a engineer will be on the 8th aug and BT VISION on the 9th 2011. He then said he draw up a new contract i agreed then he said before we continue i had a bill outstanding from my last address i agreed and told him about the lighting strike and i did nt have phone line for a month. He said to pay it (which i did)and he would sort it out. i agreed and paid it by debit card. When your engineer arrived he was half a hour checking the line. Then the next your BT VISION engineer arrived he started setting up the box and asked for my hub told him the story about the lighting and HE said he would order one for me (and i am still waiting yet ) He then asked about the outside aerial told him we didnt have one because it was a low signal area not a good reception he said we needed one and should have been told so and now you want me to pay what i havent got your people dont listen to what we say they have tunnel vision or read of of script which is in front of them.I did nt cancel my contract you did you ?
    Charles Booth

  25. BT ARE THE WORST COMPANY I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. I HAVE NOTHING NICE TO SAY ABOUT ANYTHING THEY PROVIDE ME – BROADBAND,PHONE LINE AND ON DEMAND DONT WORK – CUSTOMER SERVICES ARE RUDE OBNOXIOUS IDOITS WHO HANG UP ON YOU WHEN YOU ASK A QUESTION NOT IN THEIR SCRIPT. TECHNICAL HELP – MONKEYS WOULD BE MORE KNOWLEDGABLE AND THEIR "MANAGERS" DONT TAKE CALLS AND WONT GIVE OUT EMAIL ADDRESS BEGGING THE QUESTION WHAT IS IT THE DO? I WISH THE BEST OF LUCK TO ANYBODY TO DARES TO USE BT, I HOPE YOU WANT TO BECOME A NERVOUS WRECK WITH A PENCHANT FOR ALCOHOL.

  26. I am shocked by BT customer service. I moved to a new flat and I signed up to a new broadband plan with BT. I was promised that the broadband would be activated one month after I had paid the installation fees.

    The activation has been 4 weeks late now (two months since I had paid), and I still get different justifications and apologies every time. I wish I had money to sue BT, because I am super frustrated, shocked and disappointed. I was treated badly by the customer service and I have been calling 5 times a day to no avail.

  27. Trying to contact BT is an NIGHTMARE!! if you dont want to be put through to that Indian Call Centre call the sales line which puts you through to guys that know what UK number you need to call.

  28. I've using BT phone, vision and broadband since last January, everything was fine but bt vision was so poor that I never watched any movie due to slow internet speed. Free view was fine but others tv channel was not good, I request for help and someone came to my home fixed it but it begun same problem again so now I've decided to leave BT forever.I'll never use it again 🙁

  29. Bt have just signed me into a contract for broadband for 12 months WITHOUT my consent because I wanted to switch to another provider! Totally illegal! Still in shock about it. I think th B in bt doesn't stand for British it stands for….. Well you can guess!

  30. i moved home oct 2010 and transferred my a/c with Bt to my new address. first mistake they made was calling me MR instead of mrs on my a/c and thereafter refusing to speak to me as i wasnt the account holder. when i eventually sorted this out, it transpired that they had connected me to the wrong package, and i was paying way too much for what i had requested. they apologised and agreed it was their fault but when i asked for a refund after being put through to the correct department and being put on hold while they updated my refund on their system, a "manager" came on the line and actually said "you aren't getting a refund and theres nothing you can do about it, im in charge and my word is final!" I should have left at that point. My package was upgraded to the correct one, but when they "restarted" my account, they changed the payment date of my direct debit so that it gets collected a week before i get paid. in essence putting my account in arrears before it is due. Each month since then, they cut me off two days before i get paid, just so they can charge me a reconnection fee and "late" payment, taking my bill of around £40 to £95 with charges. Added to this, my download speed is hamster powered and the internet crashes every time the phone is in use. BT your services are crap!The shame of it is, twenty some years ago, before you changed your name to Shittish Delhicom, i trained with you as a customer services manager, up to degree level! At no point during that time did i ever hang up on anybody, speak rudely to anybody, argue with customers, or develop an indian accent! I have no idea how you can be so blatantly shocking in your dealings with your customers and get away with it. As soon as i find another provider for my area (i live in the middle of nowhere) im off. the only reason i havent cancelled already is that i need my internet for study, and my landline as there is no mobile signal in my area. The final straw was this morning when i went online to pay my bill, and your bloody server tried to installa trojan virus into my laptop. luckily my laptop is secured up to the eyeballs, but when i called you to notify you that your site has a problem, you didnt care, and rajesh started banging on about getting help from your website… AS IF!!!!!!

  31. BT dont care how they treat their customers due to the fact they really think that they are are top dogs in this industry but when are they going to realize that they are at the bottom of the pile with their service and their customer care responses.I have just got of the phone after complaining about my bill and got the i do not care syndrome and they wonder why so many people are leaving their services and then on top of that they think they can charge you just because you want to leave sinking ship well they can TRY

  32. Hi all who are reading these comments.Yes I have to agree BT CUSTOMER SERVICES ARE TOTALY USELESS,thats even if you can speak to someone.The phone number is hopeless to find(I am sure it's kept secret so that there complaints are kept to a minimum)DUHHHHHHHHHHHH!!!!!!!!
    BT WHAT THE HELL ARE YOU DOING???????? where are the english people to talk to????????
    It's high time you HIGHLY PAID……..UNIVERSITY EDUCATED 'EFFIN' IDIOTS GOT YOU'RE ACT TOGETHER!!!!
    All I wanted to do was change the name on the bill(my wife left me & the bill is in her name) but no,BT can't do that,because that makes me a new customer???? New phone No??????? etc etc etc
    Now try to contact BT to actually TALK TO SOMEONE!!
    I can rember BT'S advert IT'S GOOD TO TALK.
    That policy soon got thrown out of the window!!!
    BT take time to read these comments please,everybodys comments & actually you will see a pattern forming,& take some sound advice GET YOU'RE CALL CENTRE BACK TO THE UK WITH ENGLISH PEOPLE,& have a serious RE-THINK about some of you're policies!!!

  33. Outrageous treatment. nothing but continual trouble over 3 months, trying to transfer bt line and broadband in a house move. We are elderly and were left without a line for over five weeks over xmas – unable to talk to our sons and grandchildren in Australia and Germany. Given THREE different new phone numbers AND a bill for £242 for a line number we don't have – and is 'not recognised' if one tries to call it!!! Countless calls to Asia – impossible to understand broken English accents, and unable to get through to anybody in UK who might be able to sort it out. Thankfully we NEVER agreed to pay by DDebit – despite financial penalty imposed on us for trying to keep control of our own money.We shall be off to another provider immediately this gets sorted out – which makes us think this is the reason they are NOT sorting it.DON'T USE BT!!! MONEY-GRABBING INCOMPETENT LEECHES!

  34. 0800 800 150 . . . hmmm, fed up of the automated messages. I want to speak to a human being. I want to sort the problem out, automated messages just sending me round and round in circles are really really stressful, in a very stressful world! I need to sort out the billing, but without being able to speak to a person, this is impossible! Customer Service? Well, if I dealt with my customers in the same way, I would not have a job!!!

  35. I was told an engineer would be calling to install my infinity broadband between 8 am and 1 pm today. It didn't happen. As a result I lost money having turned down work for the morning. I rang to find out what happened and why. I got the dreaded Indian call centre where I had difficulty understanding the numerous people I was shunted around to, which took an hour, during which time I was also cut off. At the end I was no wiser and the phone number I was given to make my complaint was the initial number I had dialled this morning which couldn't help me. So I still do not know when my broadband is being installed or even the phone number of a proper customer service centre. Same old BT as 20 years ago. Don't be fooled by the glossy literature and tv ads.

  36. auto mated service , do not go with bt wanted to question my bill been on phone for 1 hr going round in circles on automated service. works perfectly well if you want to pay them anything, all set up.

  37. I have just posted this on BT site: I think you have no morals, no ethics and no scruples. You make it almost impossible to talk to a human being who can do anything to resolve a problem or complaint. You are currently demanding money for a service I did not receive. You are bullies, preying on the vulnerable in society.

  38. After having major problems with BT over a 2 year span I decided to give it one more go,and guess what, it has not changed.I ordered a new line to be installed on the 23rd of January and was given a date to be connected on the 14th of Feb.This was then changed by BT to the 15th and then by BT again on the 16th.And now we are on the 21st as arranged by them and STILL NO ENGINEER,as we have just had a text from BT to say Sorry you have missed the appointment???? my wife has been standing talking to our next door neighbour since 7.30 this morning the 21st, and NO engineer has been,so they are now liars as well as incompetent.What can we do about this 3rd rate company and how do we get them exposed and investigated by a TV company
    Signed frustrated and angry

  39. I endorse all the comments here.I changed to another supplier on Nov 16 2011. Bt continued & still continue to bill me for non existent services,even though my new supplier has provided documentary evidence that they took over my services on Nov 16.
    After many frustrating & fruitless phone calls, an "adviser" agreed with me and said I should cancel my Direct Debit & I would be receiving a refund by cheque in the post. The only outcome was that no cheque arrived. They then "Cancelled" my non existent services & without any reference to me, put me on a 12 month contract. I phoned once more. They then cancelled this & sent me a "final bill" which contained a further charge of £30 "Cancellation Charge"
    Speaking to Consumer Services is a waste of time,emails are unanswered. My latest attempt to elicit some sensible response was to send letters to the BT Correspondence Centre in Durham. First letter was ignored. I wrote a second letter. This too was ignored.
    I then phoned Bt once more & insisted on speaking to a Manager.She (Suba) said they could not trace any letters. Replied that I did not believe this could be so. She then went on to say that any letters were not in her office – they had not been "updated", they could be in Durham, but she could not contact Durham.
    Her final words were "I'll investigate & ring you back within 2 hours" Surprise, surprise – I'm still waiting!
    In conclusion, I would add that I have been receiving Broadband & Phone services (& paying for them!) from Orange since Nov 16. How do I convince BT that they owe m, not vice-versa???

  40. Commenting on your statement that BT customer services is via 150……I think not!!! It is true that dialling 150 will take you through many menu options including billing issues, sales, technical services etc. but to me, customer services is not any of these – it's who you contact when these services can't help you resolve your issue or provide a poor quality service, and despite MANY hours of calls via 150, and choosing various options, I have yet to locate a department that can be contacted by this route which will seek to resolve problems that remain outstanding.

    I did finally find a solution – an e-mail to director level led to a response in hours and calls/e-mails from what is called Executive Level Technical Complaints – I am hopeful that they will resolve my issues in a way the vast call centres have been unable to.

  41. Just tried to cancel an order got pushed from one person to another after 1/2 hour no further forward total incompetence nobody knows what they are doing buch of ASSHOLES really angry

  42. bt are the worse company in the world to deal with my phone was cancelled changed to the post office {brilliant to deal with} on 24 feb 2012 wanted me to pay phone line rental until the 8th march a late payment fee and a reconnection fee 6 phone calls later cut off twice i have now been refunded the above charges but am still sure after reading some complaints that a early ntermination fee is not payable .they are a load of useless idiots at there customer services who realy dont give a s**t about the customer on the other end of the phone DO NOT EVER USE BT

  43. called yesterday problem with bt vision fine (indian call centre) explained problem and had done all the check procedures and vision when on demand was frezzing but internet ok was getting at this point on a independent speed check 3-4 mb which is not bad anyway got nowere with first advisor asked to speak to manager after some arguing and insistance after 20 mins spoke to manager who at first was quite helpfull he said he would do something called (improve quality off service) he asked to reset hub and restart bt vision this made my service worse now no on demand service works just starts then freezes when i did a line speed test 325kbs now gettin annoyed so manger raised a engineer to visit this would be 10 days time fuming at this were is the quality off service gonna take this up today with bt try and get someone in the uk not a happy customer

  44. Have been receiving early morning call from a 018036 number (not fault of BT) spent time finding the number to ring and then went through numerous selections of press 1 or 2 or 3 etc. After some 15 mins and me thinking I was getting somewhere, a kurt message "There Is A Technicle Fault" ring back. What service!.

  45. I took a morning (unpaid) off work on Tuesday for an engineers visit…no one arrived…I battled with the call centre idiots, who told me that they had too many engineers of leave to keep my appointment…we re arranged it for today (another unpaid bit of time off) AND GUESS WHAT,,,,NO ENGINEER!

  46. Fed up with fighting the phone system to try to get to human I decided to try a tip given me by a work colleage – "if fighting a phone system ignore what they say and just keep pressing 0". Very quickly I got to a "you can wait for an operator to come free or give us your number and we'll call you back within the hour" option, very pleased, now its just a wait to see if it happens

  47. I am a Btconnect customer and since they have swapped to a new server I am receiving hundreds of undelivered email which I know nothing about. I am fed up with it and will soon have to cancel my long established email account and go elsewhere. What is going on???

  48. We moving. Wanted to take BT to new home. However BT does not have a customer services email address…which I found very frusrating. Have decided there is no way we going to use BT at our new address. If a large organisation like BT can't even offer an email address for their customer service dept in the year 2012, then it obviously is NOT an organisation I want to do business with….

    We spend a fortune every month on BT stuff, but their loss. Sky…here we come…..

  49. BT could easily lay fibre optical cables to any rural area, the real reason why they don't do it is that the "Fat Cats" in the board room would lose their Christmas Bonus.
    As for the Bangalore Telephone Call Centres…pahhh!! I was promised by one of these clowns that I'd get a new Hub 3 within 5 working days all because my old Hub 1 is incompatible (allegedly) with the new BT exchange upgrades…2 and a half weeks later and another 2 telephone calls and one conversation in a chat room with an (alleged) Certified Cisco Networks certificate holder with an degree in Networking (from Delhi University no doubt)later I am STILL waiting on the new hub arriving.
    Am also awaiting verdict on a £132 pounds charge which was added to my bill because the engineer they sent out to connect our telephone line didn't know his arse from his elbow and yes…when he left, the telephone was working…IT WAS WORKING WHEN HE TRIED HIS OWN EQUIPMENT STRAIGHT INTO THE TEST SOCKET! It wasn't working after he replaced the panel back on the socket and didn't bother to check…just left saying "That's me done now,your phone should be working!" … stupid me…I didn't actually test this theory in quantum mechanics that he'd magicked up out of a dream he had one night…before he had left, it would have saved him the trouble of returning 3 hours later and realising that he'd made a total twat of himself by not testing things after he'd replaced the panel back on.

    My broadband speed has been consistantly disgusting.Download – rated at 2-5Mbps (by the aforementioned wally of an engineer) ACTUAL Download speed – 0.85Mbps (at the best of times).
    I've even had an Upload speed of 0.03Mbps…try playing a facebook game with these sorts of speeds…my wife just gets angrier than any of the birds in her Angry Birds game.

    SORRY BT BUT YOU ARE ON THE WAY OUT FOR NOT KEEPING UP WITH THE TIMES AND STICKING TO OUTMODED COPPER CABLING WHEN YOU COULD (AND SHOULD) BE LAYING FIBRE OPTIC EVERYWHERE.

  50. ALL B.T DO IS HAVE YOU ON HOLD FOR UP TO 3 HOUR;S THEN SAY IN BROKEN ENGLISH THAT THEY WILL CALL YOU BACK PLEASE DONT HOLD YOUR BREATH THEY JUST TELL LIES

  51. i have been a loyal bt customer for many many years but i am sorry to say that after this latest episode over my efforts to watch bt sport for free and then be asked for a viewing card that i dont have and then spent hours trying to obtain one only to be told that i have to upgrade my bt contract wich does not expire until january at nearly double the amount i am paying now but come january i will no longer be a bt customer can i add that i have never had to work so hard to contact someone through a customer service department so much for free sport for existing customers

  52. I DID JUST THAT AND TOLD BT TO STUFF THERE PHONE LINE WHERE THE SUN DONT SHINE BEEN WAITING 3 WEEKS TO GET MY PHONE LINE FIXED W—K–S

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