Dear BT Complaint Website
I have been a BT customer for the past 25 years and since Janaury 2010 i’ve been experiencing serious problems with my phone at home.
I cannot make any calls but I am receiving calls. I called BT several times regarding that issue but they have told me that the phone line is fine and that the problem is with my handset.
Following their advice I purchased a new handset but the problem was not solved. Now I find myself with two handsets working perfectly well with a faulty line of BT which they cannot repair.
What I fail to understand is that how BT cannot detect a fault on my line and advice me to buy a new handset. I consider it to be a case of gross incompetency from the staffs of BT who have handled my numerous complaints.
I am not an expert in telecommunications and when BT, my service provider, can’t help a long standing customer like me to solve my problems, I don’t see any reason why i should not sign up with another company.
It is my final complaint to you and if this time my phone line is not repaired, it is without any regrets that I will switch to another service provider.