The BT Vision box has been delivered and you have sent a letter stating that we need to live in a Freeview coverage area and have a working TV aerial to receive all stations.
We DO NOT live in a Freeview coverage area and we DO NOT have a TV aerial!
Had I known that this was required to receive all channels then I would NOT have bought and subscribed to BT Vision. You have sold me this equipment and package under false pretences. I do not want it and I want to be re-imbursed immediately.
After calling The Gyle at Edinburgh, the people who sold me the package, I was given a number – they did not want to help. The number was wrong – I called a at least six BT departments and I have finally spoken to someone called Catherine who has told me that the matter will have to be investigated. It does not need to be investigated. It is very, very simple. I do not want BT Vision box or subscribe to it because I will be unable to receive all channels.
BT told me that I could receive it via Broadband – this is not true. I can only receive on demand through Broadband. I understand that you may charge me for cancelling this. This unacceptable. I also understand that it takes a week to investigate this. This is unacceptable. I was not permitted to speak to a supervisor either; this too is unacceptable.
I am outraged at this and I would like to be immediately re-imbursed the £45 and for a courier to come and collect the BT Vision equipment. It remains at my house still in the packaging. Please also immediately cancel my monthly subscription from my account.