A BT engineer was supposed to install a phone line and broadband 3 times and never turned up. This is totally unacceptable and is by no means a one off.
I’ve been having a lot of trouble with BT business for my phone and broadband service to our new office. I can’t seem to find a recommended procedure to follow in order to complain to BT, and also to seek compensation, I wonder if you could point me in the right direction?
We ordered an existing line to be moved from a residential property (with Virgin) over to BT so we could transfer this number to our new office in early March. We had to use BT as unfortunately our office is in a non Virgin area.
We have now had 3 appointments for a BT engineer to install our line and broadband. Firstly, they went to the wrong address, secondly they didn’t turn up, and the third time (which was 22nd April), they canceled the appointment without informing us. I am now waiting for a call back with a new appointment.
So now, I have been running a lettings agency for 2 months with no phone line or broadband and I have reached the end of my strength with this.
I would greatly appreciate any advice you could give me with where to take this complaint.
Thanks in advance.