After cancelling my broadband services with BT with plenty of time as required by them, I received my bill with advanced charges for the next 3 months!
I sent them an email asking them to revise the bill as they had stopped my broadband service already and I was not prepared to pay for 3 month of broadband services I was not going to get, only to be called back by a member of staff and be told that it is “impossible” to revise the bill and that a refund would be done on my next bill in 3 months time!
I told her I was not happy at all and I was not prepared to pay for 3 months of broadband (which we all know is not the cheapest out there!) and that there must be a way to revise the bill…….
After 20 mins of the phone with her I got nowhere, so please pass this to all the complaints organisations and I pray they do something about it to stop other customers getting ripped off!
I will of course email BT again as I am not prepared to pay for 3 months of broadband and “hope” for a refund in 3 months time which we all know will never happen!
Thanks for setting this up and let us get our complaints to the right people.
Have a great weekend!
A not so happy Mrs Arocha-Cornilliac