- Always complain directly to BT first. Then:
- Once BT feels it has it, it should give you the chance to go to an Ombudsman scheme.
This costs you nothing.
For Otelo call: 0330 440 1614 or 01925 430 049; or
for CISAS 020 7520 3827.
After eight weeks you have no resolution, you can go to the Ombudsman, anyway.
- Alternatively, go to the small claims court.
This will cost you a fee which you get back if you are successful in winning your case
Six months after your phone complaint is closed by the company, you are barred from going to the Ombudsman. A fact the companies again neglect to point out. Telecoms regulator Ofcom is investigating the need for a complaints code of conduct. Ofcom's guidance can be unhelpful.
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5 comments:
If you want your complaint heard then email ian.livingston@bt.com this has worked wonders for me after 11 months of hassle from bt. Go on try it, you know you want to.
Let's see if it works for me too!!!
I would like to know how? A Communications Giant like BT.
Who was Awarded another prestigous gong for excellent Business Practice as recently as last year, by the Goverment can be so apallingly bad,un-caring in its Customer Service and obscenely wealthy from its Client base hard earned cash! Why is this allowed to continue regardless of everyone knowing how bad Bt really is?
BT takes the 'Mick' -
On my recent bill- I asked BT to exaplain all the charges & the 3 months line rental that I could see on my bill.
They couldn't/wouldn't explain - when I asked for a new bill & told them of my plans to go elsewhere for my landline/internet - with an agreed disconnection date of 14 days hence - I set about cotacting other providers - without warning my landline was disconnected.
There is no longer a landline to my property & therefore - even when I approach other providers for re- connection, this has not been possible as BT won't release my telephone number.
The charge for a new number & reconnection ranges from £70.00 - £110.oo.
Can anyone help me out here?? What can be done??
Am totally disgusted at the way BT treat their customers.
Having totally lost my rag with them i was called back by their customer services manager Nick Stubbs - direct dial number 0121 232 7104 or 7220.
He has promised to sort the issue and has given me the DD number of their escalations manager Susan Stubbs 0121 232 7166.
Another number to try if you are having problems is 0800 328 9393
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