This BT Complaint was sent in today regarding the cost of BT phone calls.
I’m amused with BT. I moved over to the UK in November, in December I contracted the triple play service from BT. I ordered the Broadband, TV and phone service. As I still have family in Portugal I decided to pay for the International freedom for only £4.99 a month. As I have 2 teenagers I thought it would be wise to contract the UK landlines deal. I did not want any surprise bills.
In January I received the bill and to my surprise I was charged £1.410 to UK phone lines and £9.210 for international calls. I thought that BT had just forgotten I had the extra options associated with my contract. I decided to call them and just correct the mistake. Being Portuguese it is my national duty to complain. After some treacherous navigation through the automated call routing I finally got through to a friendly human voice on the other end.
Having explained that I had used my “BT phone” to call UK Landlines as well as International numbers that should be free under the options I had chosen and that these should be free she promptly informed me that BT would not be charging me for it. Downright proper of her, I began to feel impressed with my chosen provider – BT is the Best.
However in the middle of the conversation I understood that she was aware that I had the free call plans but I was being charged because I had use the Internet age BT phone as opposed to the stone age BT phone. I was informed the Internet Hub phone “used the satellite” which was different from the land line which apparently avoids sky-rocket rates.
Oh she said. You need to have the old phones, I can rent one for £5 a month or buy one for £39 but these cheap phones are out of stock but you can get one for £61. I ordered the phone for £61. Having hung up I decided to compare Argos prices and can pick one up for £15. I called back and canceled my order. After informing BT that I was canceling the order I was put on hold so long I asked if the gentleman had gone on holiday in the meantime!
Just two issues remain.
1. I was impressed that even though I used the “rocket age” phone, they will not charge me, but that is the last time they will forgive my trespasses.
2. I require BT’s CEO email so I can ask where I can return the “rocket age” phone that BT so amiably provided. You see I am tempted to use the BT-super-dupa-rocket-age-satellite-connected-Hub-Internet-phone but I cannot since I only get free calls on the “stone age”, vanilla flavor, £15 phone I will have to purchase from Argos.