This complaint is about BT Option 3 which is the unlimited broadband package and the fact that is has a 100GB download limit!
Please feel free to share my BT complaint on your website and act upon it as you see fit. I hope it will be seen as a warning by others contemplating signing up to this execrable ISP because if you sign up to BT and want to download files via peer-to-peer networks or specifically torrents, you find that BT are basically intent on misleading the public about their service. These types of downloads are heavily throttled and the situation is getting worse.
It is now about 10.00 am on New Year’s Day 2010 and the combined speeds for torrent files I am getting is 30 kB/s and this will drop to no more than 8 kB/s by 5.00 pm and this happens every day.
I have phoned to complain about the service, only to discover that the staff who will admit that this is going on are those that use peer-to-peer services, the rest are ignorant and often abrasive and will deny it – one actually suggested that I didn’t understand how the internet worked and was about to give me his patronising explanation – but then I lost my temper with this particular waste of space. I have also been told that the staff are told nothing about this as part of their training. The support staff in India are laughably the worst; because of their limited training, they did not even understand what I was complaining about!
Having managed to download more than 100 Gb of data last month, I discovered that on the expensive Option 3 the service is then capped to 1 Mb between 5.00 pm and midnight. BT’s fair usage policy on their unlimited package is a mere 100 Gb of data in a month before usage is restricted – find that in the small print when you sign up!
I guess that BT want to sell their useless and pointless TV on demand service and are trying to save bandwidth to make this work.
I don’t suppose that BT will do anything about this – because they don’t care and it may well be that I will have switched to the cheaper, faster and more generous service from O2 – support staff in Scotland and not India – by the time BT comments on this but I just wanted to share my dismal experiences.
Oh, by the way, I am ex-BT but from an era when BT really stood for exceptional service from skilled and knowledgeable staff – I guess I’m showing my age now.