Dear BT Internet Team
The reason we pay such extortionate rates per month is so that we can keep our son happy playing Internet games, we were assured that when we signed up for your BT Broadband package this would cover our needs with out any problems, and was UNLIMITED usage.
I think your company has an absolute cheek to write to us when we have been averaging speeds of 1/3 meg and we have been PAYING for speeds meant to be up to 8 meg and say we will be restricted if we go over 100 GB usage, I Know you are talking about usage and not speed but it doesn't seem fair and very one sided. Please respond to this e-mail so we know you have read and understood our concerns.
5 comments:
well if u get a speed of 1/3 meg then you are paying for what you get, as it stated you are paying for "up to" 8 meg. that means anything below 8 meg, if u are complaining about your speed move closer to the exchange and then speed will increase many times, also, make sure home hub is plugged into the main socket as extensions can cause havoc with speeds
Yep, up to 8 meg means 8 meg is the maximum you can possibly get if you live right by the exchange (assuming it is not your PC). Try providers from BT - you'll get the same speeds. They really should make this clearer for sure as not everyone knows how the technology works.
Limits shouldn't be needed, but 100Gb is a lot if you think about it - 3 whole Gig every single day for a whole month. That is difficult even if you download a few full length films a day.
Dear Author www.btcomplaint.com !
Yes, really. I agree with told all above.
If you contract an Unlimited plan, it should be UNLIMITED. Not what they are trying to sell that in fact is a limited to 100 GB. How can you download more than 100 GB, yes, you can, example, imagine that you buy several games in steam, a software where everything should be download from internet. Imagine you buy COD MW2, Orange Box and Half Life (the old one). That would be 33 GB, now imagine you have more than one computer, lets say 2, that is 66 GB. So, if you download free podcast that can be 20 GB...86 GB already!!You just have 14 GB more to use your internet before you beat the 100GB limit. I agree that this shouldn't happen every month, but you don't have any chance, If you overtake 100 GB once, you are limited...:S. It is not what I was expecting from BT. They have lost one customer.
100g takes the piss i got banned off bt 468 gig 1 month 320 nxt and 410 nxt and got told i have to pay £1 for every gig over 100 what a joke
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