Business line and broadband complaint

Dear Sir, I wish to log a complaint regarding the installation of our business line and broadband when we recently moved premises.

I was informed when we placed the order with BT (on a 5 year Contract) that it would all be straight forward. I do not have the inclination or the time to explain fully what happened and trust you have all of the issues documented but will summarise by stating it took BT 11 days after we moved in to have our business line operational together with broadband!

After numerous calls and emails you did eventually put the number onto divert via my mobile but this did not happen until some days later (I trust we will not be charged for this). Then the broadband went down!

This lack of service completely disabled our business as I could not book appointments for clients even when they had managed to get through. I find it outrageous that in these times of modern technology we had to wait 11 days before we were fully operational – we had only moved from virtually next door!

Therefore, I would be seeking some sort of compensation for our loss of service, not to mention the amount of time and stress you have caused me

I await your comments

Jacquie Johnson
For Deborah Forsythe Clinics

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