I’ve had it up to here with the nightmare that has been our BT Vision and Broadband bundle. See complaint below. 2 weeks later and engineers on the Network Faults department keep fobbing us off with ‘system needs another 24 hours to settle down’. Our speed varies from 300 kbps to 1.7 mbps. I have been on the phone for 60 mins just now trying to register a complaint, but no joy!
At our wits end! We would settle for 2 mbps speed and forget BT Vision that got cut off over the bank holiday weekend,and get a refund for both, but the engineers keep telling us to give them another 24 hours.
Can you help?