I’ve had an absolute nightmare with BT, here’s my story in short. I moved in to my rented property in April 2009. After a 2 week wait, BT connected my line, it didn’t work. I tested the line etc and phoned BT several times who said they would send an engineer but if the fault was mine I would have to pay. I told them to just cancel it, then they said they would charge me £99.00 disconnection fee. It was decided they would send an engineer.
The engineer was at my property for 10 minutes at the most, the line worked that day, but the next day I still had the same problem, couldn’t dial out or receive calls, sometimes I was lucky and had a line tone for 2 minute, then would get cut off.
After a few weeks I was sick of paying for a line which didn’t worked, again phoned BT several times at my expense on a mobile as land line not working, again they sent someone out, it worked that day, but not the day after!
I gave up & used my mobile. Have received a bill. £125 x2 for two call outs and £190 for engineers time? Total inc. vat £430! I phoned BT, wrote to them twice, had an Indian call centre worker phone me & he couldn’t understand me, said someone would phone back? they didn’t. Today I’ve had an automated message on my phone saying they are disconnecting my phone & charging me disconnection fees?
I’ve sent another recorded delivery letter as was sick of being on hold to them using my mobile! Any ideas?