Here is a BT complaint sent in regarding the promise of free BT telephone line connection if sign an 18 month contract. This was not fulfilled by BT customer services as detailed here…
I recently moved into my new home and wanted to connect my telephone line with BT. I obtained information from the money saving expert that if i asked for a free line installation that I could have in put in for free rather than paying £122.50.
I contacted BT who tried to charge me £122.50 and when I told them of the offer I had seen they they agreed for the installation to be free as long as I agree to stay with BT for 18 months which I agreed. She advised that on my bill the price for the installation would be listed and a credit for the return for the same amount.
On receiving my first Bill I can see that you have debited my account for the sum of £145.30 and when I queried it with BT customer services, you advised that it was for the installation and that no return was going to be given. I am getting a copy of the times that I contacted your office so that you can check the conversations and a the person I spoke to is noted.
Please can you look into the above as it has put me into my overdraft which is now costing me money which I feel is not my fault.