Latest BT complaint regarding business broadband.
I have tried (unsuccessfully) to switch from a BT Business Broadband package to a BT Home Broadband package, roughly the two were the same cost but with the Home Package I would get the home hub and free evening/weekend calls. BT accepted my order gave me a switch over date which came and went with no switch. Spoke to the Business team they said speak to the Residential team, spoke to them and they said speak to the Business Team.
In the end I was told it was not actually possible to switch from one BT service to another and that my only option would be to cancel my BT service and switch it to another supplier, which I am duly in the process of doing for my broadband and phone sevice now. I cannot for one moment imagine a situation where I would advise one of my clients to switch to a competitors service, I would do everything I could to hold onto them and meet their requirements, but the BT staff appeared not to care one bit.