After signing up to bt`s wireless broadband and phone service, I asked for an engineer to come to my home and set it up (AT A COST OF£50)
I NEVER got the visit from an engineer but had a phone call from them to talk me through the set up procedure. I can only get the internet on my laptop if the ethernet cable is plugged into the modem and the laptop (WHICH MAKES THE WIRELESS LAPTOP USELESS)
I have contacted BT on many occasions but get fobbed off. I have now been told to pay up or be disconnected and if I want an engineer to come out it will cost me a further £80. I think its totally unfair to be paying for a service I don`t receive or a service that’s incomplete.
I urge all potential customers to go to virgin or sky and steer clear of BT. Until my problems are resolved my views will not changed. I`m disgusted by this useless company
MRS D. SIMMONS