BT Complaints coming in from customers who are leaving BT Broadband without applying for a Mac code and transferring to another provider are being charged £25 which has been raise from £18.11 with very little in the way of advertising.
This is applicable even if customers have worked through their minimum contract period BT’s new terms and conditions now state:
The only exception to this increased charge is if BT can no longer provide a service to the new address if the customer is moving home.
Although cease charges aren’t uncommon among internet service providersl this recent fee increase seems to have slipped by most.
A BT spokesperson explained the reasoning behind the charge as being to “encourage customers to use the correct migration process and cover the technical costs incurred when this process isn’t used.” It added: “The charge has increased in line with the costs of the work. This is the actual cost of the work required within an exchange to recover equipment and amend records.”
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