All we wanted was a telephone line at our new home ! When I originally called the home move department to tell them I was moving I was told there would be no problem – I was even given the new number for the new house. Then, after moving and wondering how this two week transfer progress was progressing, I was told it had been canceled. I had to call them to find that out – they would have just left me wondering and waiting !
With no BT line I have no broadband (I’m with AOL broadband) and I work from home. Hours of calls later and goodness knows how much on mobile phone bills, and pay as you go mobile internet, I was told an engineer had to come out to switch the line on and that he couldn’t come out for another 3 weeks and it would cost me £122 ! Sky came out within a week, fixed a new satellite dish to the roof of my house, drilled holes through walls and connected my TV service all for FREE !
Two weeks ago, BT told me that I had a credit balance of £60 and that they would send this to me within 5 days. Upon calling them today, they tell me I wont get my money for 21 days ! AND after living in my new home for 4 weeks, I now discover that BT haven’t even switched the line off at my old house !
Their customer service has, at best, been useless, they have lied and been rude to us and we have been customers for years, all I wanted was a phone line – is that too much to ask?
I’m writing them a complaint letter today although I doubt very much whether I’ll even get a reply.