How do BT get away with it?
We called BT who were unwilling to help with a fault of slow broadband and noisy line and blamed it on our equipment. BT then quoted us £115 callout and £99 per hour (or part hour even!) – utterly crazy unless you are a millionaire!
If it wasn’t for a local independent engineer we would have been stuffed. The Independent engineer who we found on google (Landline Man – http://www.landlineman.com) who came was brilliant and diagnosed it as External Fault (when BT said it wasnt), BT came out a few days later and lo and behold it was external and they fixed it for free.
So the motto is, don’t believe BT if they say its internal and never get them to come for a fault as you could be looking at a bill of £200 or more just to tell you where the fault is!
David from Monmouth