BT phone bill hell for disabled OAP

A disabled grandad was threatened with court and bailiffs over a £38 phone bill… that he paid last year. Telecoms giant British Telecom harassed Brian Stratford for months with letters and calls about the bill.

Brian, 62, who is registered disabled with a bad back and arthritis in both hips, is so frightened by the threats he is now considering paying again just to get BT to leave him alone.

Brian and wife Linda, 61, from Bala, North Wales, started getting hassle from BT when they ended their contract in 2008. BT sent them a bill of £38.33 which they paid – then in January they got another bill for £27.44 and at the same time were told BT owed THEM £10.89.

But a month later Brian got a letter from a debt collection agency demanding £111.53 and two months later a letter threatening a “doorstep call” from debt collectors. Brian said: “I don’t know how they can treat people like this.”

Yesterday BT said: “He does not owe us any money. He will not get any more letters from BT or debt agencies and we regret any distress caused.”

Sourced from Mirror Newspaper [Link]

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