Unfortunately my Broadband is still not activated. I have wasted several hours chasing the BT help line to resolve the issue. The helpline is outsourced and I have to repeat the same history again and again to different person as there is a clearly a communication gap. My information and concerns are not passed for the proper follow ups.
I am getting frustrated hearing same things that our engineers and Openreach are working on this.
I have spent so much money in buying mobile broadband because my children’s home work is suffering.
It is now TWO WEEKS and I still see no lights at the end of the tunnel.
I have made complaint to Ofcom but they have their own regulations and limitations.
In short customers are suffering after setting a Direct Debit. And not getting the service for which they have paid money for.
Hope this will be taken up as matter of urgency.